Tag: BT

Tell us about your current job
I’m Vibhusha Raval, and I’m a Graduate Automation Delivery Manager at BT working in the IT division. I work with teams across BT such as Wholesale, Finance and Networks to identify, design and deliver automation solutions. The role involves liaising with a broad range of stakeholders to understand the processes that are mundane and repetitive. These processes are best suited for automation and can deliver benefits to the business and free up the time for employees to do creative and complex decision-making work that requires emotional intelligence. I enjoy interacting with various stakeholders and learning about different parts of BT to broaden my horizons.

What/Who inspired you to pursue a career in STEM?
I studied a BSc (hons) in Computer Science and a MSc in Information Systems at Kingston University. I didn’t really have any family or friends who had done Computing, so it was solely my intrigue and enthusiasm to try something different and to see how I’d find it. I am one of those people who start liking what they do. I learnt about many aspects of Computing, such as databases, networks, security, design and programming. I also learnt about the Software Development Lifecycle (SDLC) and really enjoyed managing projects at Uni.

How did you get to where you are today?
I truly believe that if you want to achieve something you will find ways to make it work. Just like when you’re not committed to something then you’ll find excuses to not make it work! I studied up until my A Levels in India and came to UK when I was 18. I worked part time (3 days a week at a minimum and through the holidays) throughout my bachelor’s to fund my degree, which was very difficult but a necessity. I have full support from my family and that was a great plus point. Many challenges were thrown my way which not many 18-year-olds would usually have to deal with, but I kept a positive outlook and dealt with challenges one by one. The journey was anything but easy, but when you aim higher, the obstacles become opportunities. Prior to joining BT, I worked at a restaurant for nearly 5 years, so I didn’t really have any industry experience. What I had was even more valuable, the experience of approaching people with ease and a smile, which definitely helps me in my current role when I face any challenges.

What does your typical day look like?
Every day is unique and brings different opportunities which is what I enjoy the most about my role. I am a Certified Scrum Master (CSM) and have done a course on Agile Project Management. These two courses have been very useful to me as Technology products and service deliveries are swiftly moving towards the Agile framework. In the pre-pandemic world, I would meet the SME (Subject Matter Expert) in person to identify the requirements and update them on the deliveries that I was working on. However it has been a bit different since I started working from home, the face-to-face meetings are replaced by video conference calls and coffee with colleagues has been replaced by virtual catch ups. I try and keep a few minutes gap between long meetings so I can get up and stretch as I like to work for longer hours sitting in one place to concentrate, but that isn’t too good for the body. I have become accustomed to working from home and have tried to make the necessary changes to keep it healthy. My day ends with writing a to-do list for the next day.

What are your career highlights so far?
I achieved a competitive scholarship to pursue my MSc degree based on my excellent academic results and my passion for Technology. I joined BT and I have been recognised for my volunteering work, which is dear to my heart. I got rewarded for delivering great results for my team, which was fantastic because I take pride in quick and successful delivery of services to our customers. I was also invited to BBC Radio Suffolk to speak about my experiences and it was very well received by the audience. These are some of the highlights from the past 10 months, in my current role. I definitely encourage young people to dream big and go beyond limits to achieve your goals!

What do you like to do outside of work?
I love playing badminton, going for long walks, reading books and learning new skills which can help me excel in my life. I am passionate about helping others, so in my free time every weekend, I mentor young people virtually and help them rise above their challenges and choose STEM as a career because it’s truly worth it!

Thank you very much to Vibhusha for taking the time to tell us her story!

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